ABOUT US

Our philosophy

We are pioneers in the travel assistance services industry

+15With more than 15 years of experience

We aim to provide you with an enjoyable and carefree travel experience

Quality Of Service

Travel Assistance

We offer a suite of services designed to protect you while you are traveling outside of your country of residence.

COVERS :

Travel assistance is a good investment that helps you save money and provides you with much needed peace of mind.

We have designed a range of solutions suitable for all your travel needs - whether short trips or holidays, traveling with friends and family, or even academic and business travel.

Choose the solution that fits your travel plans the best!

Quality Of Service

Products

Do you need to travel and stay abroad less than 90 days? This is the ideal plan for you!

For people who will stay abroad for long periods of time.
Duration: From 90 up to 365 days.
Age: Up to 65 years.

If you are traveling abroad several times per year, a Multitrip plan is a cost-effective solution that will help you save money while staying protected. Keep in mind there is a maximum number of days per trip.

A plan created for those who wish to study abroad and require coverage that meets the educational institution’s specifications.
Duration: from 60 to 365 days.
Age Limit: 65 years

Frequently Asked Questions

How do I report an emergency?

To report an emergency, you must first contact our Assistance Center, where we will guide you step-by-step on how to proceed. We have simplified the process, allowing you to communicate quickly and easily via phone call, WhatsApp, or email. You can find these buttons and contact us with a single click in the emergency section of our website, where automatic access options are available.

When can I contact the Assistance Center?

The Assistance Center is available 24/7, every day of the year. If you are unable to contact us immediately after an emergency, remember that you have up to 24 hours to report the incident to the Assistance Center.

How do I file a reimbursement request?

To request a reimbursement, gather all documentation related to the incident or service you wish to claim after your trip ends. Send this information via email, and our reimbursement department will review your case. Once your request has been processed, we will keep you updated on the status and resolution of your reimbursement.

I need to speak with a doctor. What should I do?

If you need to speak with a doctor, first contact our Assistance Center. Once you are in touch, they will provide specific instructions according to your situation and connect you with a healthcare professional if necessary.

I had an accident and am now in a hospital. What should I do?

It is essential to report the accident to our Assistance Center within 24 hours of the incident. You or a travel companion can do this. They will guide you through the steps to take and provide the necessary assistance for your situation.

I'm at the airport, and my luggage hasn’t arrived. What should I do?

If your luggage hasn’t arrived, first notify the airline of the loss or damage. Be sure to obtain a report from the airline, as it will be required for any future claims. After filing the report, contact our emergency specialists, who will help you track your luggage and manage any additional assistance you need.

My personal items were stolen. What should I do?

If your personal items have been stolen, first contact our Assistance Center. They will provide information about the nearest location for filing a police report. It is essential to obtain a report, as it will be required for future claims. Additionally, if necessary, our specialists can guide you on how to minimize the impact of the theft.